Frequently Asked Questions Have Questions? Considering surgery can be a difficult experience, but it doesn’t have to be. We get a lot of common questions about the process. Do you participate with my insurance? Priority Health (Tier 1 Provider)Priority Health MedicareBlue Cross Blue Shield/Blue Care NetworkASRUnited Health CareAetnaCignaMedicareHumana MedicareCommunity Care/VAIf you have questions about if we participate with your insurance you can call the number on the back of your insurance card to verify if we are in-network. Please also feel free to call our office with any questions at (616) 655-1570 as we continue to add additional insurance partners. What if I don’t have insurance? No problem! Lovell Hand & Orthopedic Center offers retail cash pricing for those who do not have insurance. Are you accepting new patients? Yes! Both Dr. Lovell and our Physician Assistant, Crystal Dole, are accepting new patients. Call our office at (616) 655-1570 to book your appointment. How far out is Lovell Hand & Orthopedic Center booking appointments? In most cases we will be able to schedule you for your initial consultation within 2 weeks of you calling our office. Do I need a referral to come to Lovell Hand & Orthopedic Center? We do not require you have a referral, but you may need to get one based on your insurance. You will need to call your insurance to see if they require a referral to see a specialist. Is your practice affiliated to a hospital system in West Michigan? No. Lovell Hand and Orthopedic Center is an independent private practice and we are not affiliated to a particular hospital system. Dr. Lovell is the chief of the hand surgery division for Spectrum Health. If you need a surgery that we are unable to perform in the office, Dr. Lovell performs surgery at Grand Valley Surgical Center, Spectrum Health Lake Drive Surgery Center, and Spectrum Health Blodgett. I would like to get a second opinion, what do I need to do? You will need to get all of your records faxed to our office for Dr. Lovell to review prior to scheduling an appointment. These can be sent to (616) 655-1571. If you have had any imaging done outside of a Spectrum Health facility, we will need the images on a CD. These can be mailed or dropped off to our office. How do I know when it is time to make an appointment? If your pain and discomfort is hindering your daily activities or keeping you up at night, then it is time to make an appointment with Dr. Lovell or Crystal. We are happy to see you for a consultation to discuss surgical and non-surgical options. We always want to treat our patients in the most effective and least invasive manner. How do I prepare for my first appointment at Lovell Hand & Orthopedic Center? You should receive an email with a link to our patient portal. Please go online and complete all of this information prior to your first appointment. This will save you a lot of time in our office. Make sure to bring in your insurance card and a photo ID when you arrive the day of your appointment, and any applicable copay will also be collected at this time. How do I access the patient portal after I have created an account? Visit https://lovellhand.ema.md/ema/PatientLogin.action and enter your login information that you created previously. From our patient portal you can message our office regarding a medication request, medical question, surgery inquiry, billing inquiry or to schedule/reschedule an appointment. Does Dr. Lovell still treat hips and knees? After 18 gratifying years of caring for and operating on orthopedic conditions of the knee and the hip, Dr. Lovell has made the difficult decision to focus on the upper extremity. As of March of 2022, we will no longer evaluate nor operate on hips and knees.